Cancellation Policy

Terms of Service | The Simple Cart 1. Booking & Payment Confirmation: 100% payment is required at the time of booking to secure the date. Artisanal Commitment: Immediate payment allows us to reserve premium produce from Neal’s Yard Dairy and Cobble Lane Cured. 2. Fixed Capacity Scaling: The Simple Cart is a standardized service curated for up to 40 guests. Aesthetic Guarantee: To maintain our signature aesthetic of abundance, the cart is always delivered in its full format. We do not offer reductions for smaller groups. 3. Logistics & London Charges Parking: The client must provide or reimburse a parking space near the venue entrance for setup and pack-down (approx. 2.5 hours). Additional Charges: Any Congestion Charge, ULEZ fees, or parking permits incurred will be added to the final invoice if not covered by the client. Access: Venue must have ground floor or lift access. 4. Food Safety Window: For optimal quality, food should be consumed within 4 hours of setup. Allergens: Our products may contain nuts, gluten, and dairy. Please notify us of severe allergies 7 days in advance. 5. Cancellations Cancellations made more than 14 days before the event receive a 50% refund. Cancellations within 7 days are non-refundable.